Policies & Disclaimers
Our definition of "natural" and "organic":
As a family owned business who genuinely cares about your skincare results and your well being, we want to be totally honest and open with our customers and want to let you know exactly how we define "natural" and "organic", as we use these terms when talking about our products. We want to do this, because the FDA and FTC has not defined the term "natural" clearly. Please be careful of companies that say that their products are 100% or "All" Natural, as its almost impossible for a product to be 100% Natural. Most people advertising this on Amazon are outright lying to you. (Except if its a home made product that is only intended to last for a maximum of a couple of months.) We will therefor never use these terms in our products, except if they are indeed 100% Natural.
Our products are each unique, and have uniquely different ingredients and sources of ingredients. We always choose the formulas that are both safe and best for results, and try to keep it as natural and organic as possible. We love nature and want our products to be inspired by it.
Please refer to our labels to see what the specific % of Natural or Organic ingredients are. If we can guarantee the specific %, we will mention it. If we do not mention "Organic" on a label, the product might still contain some organic ingredients, but we do not have a specific % of certified organic ingredients, because we might vary some sources of the ingredients. If we do not specify a specific % "natural", we will mention terms such as "Made with Natural ingredients", or "Made with Naturally Derived Ingredients" which means that the product contains mostly natural occurring or naturally derived ingredients. In most cases it will be 70% or more. The % is not mentioned, as sources might vary from batch to batch and small variations in % will occur.
Please know that we see ourselves as a natural brand, and try to prioritize using natural ingredients where possible, especially where its more beneficial to you. In some cases non-natural ingredients and preservatives might actually be better for you.
We don't want any bad ingredients in our products, so our products are also Sulfate, Paraben and Cruelty free, but please refer to each product specifically regarding this. If in doubt, please contact us.
Through this website, we currently only sell and ship to customers in the U.S. (International customers, this will change soon, so watch this space.)
Ordering through our web store can not be simpler. You simply add all products you want to "Cart", and "checkout". You can choose to pay, safely and securely, either with Paypal or Credit card. This is 100% safe and secure. After ordering, your order will automatically be logged through our Amazon Seller Account, which will fulfill your order.
We do except phone orders. Just call our number and you can find out more about placing an order through the phone.
Shipping and Delivery:
Standard Shipping is FREE to all Customers in the U.S.
All our orders are currently fulfilled by Amazon, the biggest online marketplace in the world, so you are guaranteed of the fastest shipping times possible. Typical shipping times vary, but your order should arrive within 2-7 business days. This also means that you are backed by their rock solid A to Z refund policies, and can simply contact them for a full refund, or replacement. If you have any questions about this, simply contact us for more info or simply contact Amazon, if you have any questions about your order, when it will arrive, tracking etc.
Refund/ Returns Policy:
We offer a full 365-day money back guarantee on all Voibella products purchased through our website. If you want a replacement of your product, or need a refund for any reason at all, simply return the remains of the product to amazon and they will issue you a full replace or refund right away. If you have any problems with this, or if your refund period expired through amazon, please contact us personally so that we can replace or refund your product for you.
Always, store in a cool, dry place. Keep out of reach of children.
The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. The information on this website is not intended to diagnose, treat, cure or prevent any disease. Never disregard medical advice or delay in seeking it because of something you have read on the Voibella site.
Products sold on this site are for personal use and not for resale.
**All statements on the labels, website and amazon listings have not been evaluated by the Food and Drug Administration. These beauty products are not intended to diagnose, treat, cure or prevent any disease.
***All reviews, testimonials etc. on this website should not be seen as typical. Results may vary.