QUESTION: The Hydrating Cleanser arrived damaged, what should I do?
We are very sorry that you received a damaged product. Your satisfaction is very important to us. We'll work with you to resolve this right away.
Please do the following:
1- Go to this page
2- Fill out the contact form
3- In the message, include the following:
- Damage report (explain what is broken/damaged)
- Product photos for better understanding (optional)
- Order number
- Full shipping address (to send you a new unit)
4- Send your message
Within 12-24 hours, one of our Customer Support representatives will gladly respond and assist you.