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QUESTION: The Hydrating Cleanser arrived damaged, what should I do?

ANSWER:

We are very sorry that you received a damaged product. Your satisfaction is very important to us. We'll work with you to resolve this right away.

Please do the following:

1- Go to this page

2- Fill out the contact form

3- In the message, include the following:

  • Damage report (explain what is broken/damaged)
  • Product photos for better understanding (optional)
  • Order number
  • Full shipping address (to send you a new unit)

4- Send your message

Within 12-24 hours, one of our Customer Support representatives will gladly respond and assist you.

 

Click Here to Go Back to Our FAQ Support Page

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